FAQ – Frequently Asked Questions
📦 Orders
How do I place an order?
Simply add your favorite items to your cart and proceed to checkout. Once your order is completed, you’ll receive a confirmation email with all the details.
Will I receive an order confirmation?
Yes, after placing your order, you’ll automatically receive a confirmation email with your order summary.
🚚 Shipping & Delivery
What is the delivery time?
Our average delivery time is 5–10 business days, starting from the moment your order is processed.
When will my order be shipped?
Orders are processed within 1–2 business days. Once shipped, you’ll receive a tracking link via email.
What are the shipping costs?
Shipping costs are clearly shown at checkout before you complete your purchase.
My order is delayed. What should I do?
Delays can occasionally happen due to high demand or external factors. Please contact our support team — we’ll be happy to assist you.
🔄 Returns & Exchanges
Can I return my order?
Yes, you can return your order within 30 days of delivery.
What are the return conditions?
- Items must be unworn and unused
- Items must be in original condition
- All tags must still be attached
How do I request a return?
Simply contact our customer support or use our return page. We’ll guide you through the process step by step.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–10 business days via your original payment method.
Which items cannot be returned?
For hygiene reasons, certain items (such as worn undergarments or personalized products) cannot be returned.
💳 Payments
What payment methods are available?
We accept secure payments via credit card through Shopify’s encrypted payment system.
Is my payment secure?
Yes, all transactions are protected with advanced encryption to ensure your personal and payment information is safe.
👗 Products
How do I choose the right size?
Each product includes a size guide. If you need help, feel free to reach out — we’re happy to assist.
Can there be color differences?
We aim to display our products as accurately as possible. However, slight color differences may occur due to screen settings.
📩 Customer Service
How can I contact you?
You can reach us via email or through our contact page. We aim to respond within 24–48 hours.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include photos if possible. We’ll make sure to resolve it quickly.
💬 Didn’t find your answer?
We’re here to help — feel free to reach out and our team will gladly assist you.